Human Services

English

This institution is prohibited from discriminating on the basis of race, color, national origin, disability, age, sex and in some cases religion or political beliefs.

The U.S. Department of Agriculture also prohibits discrimination based on race, color, national origin, sex, religious creed, disability, age, political beliefs or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027), found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:

(1)        mail: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410

(2)        fax: (202) 690-7442; or

(3)        email: program.intake@usda.gov.

For any other information dealing with Supplemental Nutrition Assistance Program (SNAP) issues, persons should either contact the USDA SNAP Hotline Number at (800) 221-5689, which is also in Spanish or call the State Information/Hotline Numbers (click the link for a listing of hotline numbers by State); found online at: SNAP Hotline.

To file a complaint of discrimination regarding a program receiving Federal financial assistance through the U.S. Department of Health and Human Services (HHS), write: HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (800) 537-7697 (TTY).

This institution is an equal opportunity provider.

Spanish

Se prohíbe a esta institución discriminar sobre la base de raza, color, nacionalidad, discapacidad, edad, sexo y, en algunos casos, creencias religiosas o políticas.

El Departamento de Agricultura de los EE. UU. también prohíbe la discriminación por motivos de raza, color, nacionalidad, sexo, credo religioso, discapacidad, edad, creencias políticas, o en represalia o venganza por actividades previas de derechos civiles en algún programa o actividad realizados o financiados por el USDA.

Las personas con discapacidades que necesiten medios alternativos para la comunicación de la información del programa (por ejemplo, sistema Braille, letras grandes, cintas de audio, lenguaje de señas americano, etc.), deben ponerse en contacto con la agencia (estatal o local) en la que solicitaron los beneficios. Las personas sordas, con dificultades de audición o discapacidades del habla pueden comunicarse con el USDA por medio del Federal Relay Service [Servicio Federal de Retransmisión] al (800) 877-8339. Además, la información del programa se puede proporcionar en otros idiomas.

Para presentar una denuncia de discriminación, complete el Formulario de Denuncia de Discriminación del Programa del USDA, (AD-3027) que está disponible en línea en: How to File a Complaint. y en cualquier oficina del USDA, o bien escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncia, llame al (866) 632-9992. Haga llegar su formulario lleno o carta al USDA por:

(1)        correo: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410

(2)        fax: (202) 690-7442; o

(3)        correo electrónico: program.intake@usda.gov.

Para obtener información adicional relacionada con problemas con el Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés), las personas deben comunicarse con el número de línea directa USDA SNAP Hotline al (800) 221-5689, que también está disponible en español, o llame a los números de información/líneas directas de los estados (haga clic en el vínculo para ver una lista de los números de las líneas directas de cada estado) que se encuentran en línea en: SNAP Hotline

Para presentar una denuncia de discriminación relacionada con un programa que recibe asistencia financiera federal a través del Departamento de Salud y Servicios Humanos de los EE. UU. (HHS, por sus siglas en inglés), escriba a: HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201, o llame al (202) 619-0403 (voz) o al (800) 537-7697 (sistema TTY).

Esta institución es un proveedor que ofrece igualdad de oportunidades.

• Adult Protection (See DHS Policy)
• Aid to the Blind
• Aid to the Needy Disabled
• Child Care Assistance Program
• Child Support Enforcement
• Child Welfare Services - Child Protection, Adoption, Foster Parenting, Permanency Planning, CORE Services, Colorado Works - TANF (Temport Assistance to Needy Families) (See DHS Policy)
• Food Assistance Program
• LEAP - Low Income Energy Assistance Program
• Medicaid - eligibility including Baby Care and Kids Care programs and Medicaid Transportation
• Old Age Pension
• Options for Long Term Care - services provided in partnership with Kit Carson County, phone 719-346-8732

The purpose of this policy is to establish an appropriate grievance procedure.

1. Persons willing to make a complaint shall be encouraged to do so. The complaint should try to be resolved by the complainant in this order: 1) to the direct supervisor of the worker; if not resolved then to 2) the Director; if not resolved then to 3) the Board of County Commissioners.
2. Persons willing to make a complaint shall be encouraged to do so:  1) in person; 2) or in writing.
3. Complaints should first try to be resolved by being made to the Supervisor of the worker.  In order to protect confidentiality while receiving the complaint, no one other than the Supervisor and the complainant shall be present. The complaint should be investigated or resolved by discussion within 5 business days.
4. If the complainant still feels that the complaint is not resolved then he/she should then make the complaint to the Director of Human Services.  In order to protect confidentiality while receiving the complaint, no one other than the Director and the complainant shall be present.
5. An investigation shall be conducted by the Director.  A written response will be given to the complainant within 10 working days following the investigation.
6. If the complainant is not satisfied with the response, they may contact the County Commissioners 1) in person; 2) or in writing.  
7. When all the information has been gathered from the complainant, the Commissioners shall proceed to investigate the issue:  1) themselves, directly; 2) by delegating the investigation to appropriate county resources; 3) by delegating to other relevant outside agencies; e.g., State Department of Human Services.
8. At the conclusion of the investigation, the complainant shall be notified of the results in writing.  A personal meeting may be made at the request of the complainant if the Commissioners deem that meeting appropriate.
9. Any complaint coming from the Colorado Department of Human Services shall be investigated as per their complaint procedure.
10. Any complaint may also make a complaint to the Colorado Ombudsman’s Office.

Latest Revision Date: 7/31/2024

Approved by: Andy Lorensen, Director of Lincoln County Department of Human Services